Strategies and Features in Addressing Customer Service Mishaps

Table of Contents

• Introduction
• Registration
• Using Advanced Installer
  • GUI
  • Working with Projects
  • Installer Project
    * Product Information
    * Resources
    * Files and Folders
    * Tiles
    * Java Products
    * Registry
    * File Associations
    * Assemblies
    * Drivers
    * Services
    * Service Properties
    * Service Control Properties
    * Service Configure Properties
    * Service Failure Actions Properties
    * Edit Failure Action Dialog
    * Package Definition
    * Requirements
    * User Interface
    * System Changes
    * Server
    * Custom Behavior
  • Patch Project
  • Merge Module Project
  • Updates Configuration Project
  • Windows Store App Project
  • Modification Package Project
  • Optional Package Project
  • Windows Mobile CAB Projects
  • Visual Studio Extension Project
  • Software Installer Wizards - Advanced Installer
  • Visual Studio integration
  • Alternative to AdminStudio/Wise
  • Replace Wise
  • Migrating from Visual Studio Installer
  • Keyboard Shortcuts
  • Shell Integration
  • Command Line
  • Advanced Installer PowerShell Automation Interfaces
• Features and Functionality
• Tutorials
• Samples
• How-tos
• FAQs
• Windows Installer
• Deployment Technologies
• IT Pro
• MSIX
• Video Tutorials
• Advanced Installer Blog
• Table of Contents

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Service Failure Actions Properties

A service Failure Operation allows you to set failure actions for a service which is already installed or being installed by the current package.

Service Name

This field contains a string which represents the name of the service on which to set the failure actions. This string can be localized and it can contain installer properties. You may choose a service to be installed from the combo box or you can enter the name of a service already installed on the target machine.

Attached Component

In this field you can specify the component which will contain the failure operation. You may choose it from the drop-down list box which contains all the package’s components.

Configure On

Specifies when to configure the service failure actions. The following options can be combined to represent multiple operations:

• Install - Configure during component’s installation.
• Uninstall - Configure during component’s uninstallation
• Reinstall - Configure during component’s reinstallation

Failure Actions

In this section you can specify the actions to be taken in case the specified service fails.

• Reset failure count after - The Service Control Manager (SCM) counts the number of times each service has failed since the system was started. When the service fails for Nth time, the system performs the action with the corresponding index in “Failure Actions” list. This count will reset after the time specified in seconds.

Reboot Message

In this section you can specify a message to be sent to network users before restarting the computer in response to a “Restart the computer” action specified in the “Failure Actions” list.

• Don’t send a reboot message - Check this option to delete the current message and send no message.

To keep current message intact leave this field empty.

Run Program

In this section you can specify a program to run in response to a “Run a program” action specified in the “Failure Actions” list. Use [~] formatted string to delete the current command and run no program when the service fails. To keep using the current run program leave this field empty.

The specified change takes effect next time the system is started.

Topics

• Edit Failure Action Dialog
  The “Edit Failure Action” dialog in Advanced Installer.

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